We took on a lot more volume in a short window. Tabulera helped us scale without the administration becoming the bottleneck, which is not how that usually goes.
Frank Mengert
Founder, ebm
The Challenge - Every new client means more work
ebm handles benefits administration so its clients don't have to. Every employer added brings its own carrier invoices to reconcile and its own invoice to issue - done by hand, that grows in a straight line. Premium payments weren't part of the service at all, since moving client money takes infrastructure of its own.
The Solution - One workflow. Any system. Every client.
ebm's team works in a single Tabulera environment, and the process is identical for every client - regardless of which benadmin or payroll system that client runs on. One thing to learn, one thing to manage, one thing to hand to a new person.
Automated Reconciliation
Tabulera checks about 125,000 billed records against enrollment monthly. ebm only reviews what needs attention.
Single invoice for all benefit plans
ebm sends clients one bill instead of many, split across subsidiaries and locations.
New Service - Premium Payments
Tabulera collects premium from each employer and remits to the carriers. Premium moves without ebm touching it.
New clients arrive on different systems and run the same process: one repeatable workflow, documented throughout with reconciliation reports, employee-level backup and bank confirmations.
The Results - Four times the work. Not four times the effort.
Most outsourcers grow until operations can't keep up, then hire against it. ebm's monthly volume went up more than four times and the shape of the work stayed the same.
Tabulera auto-matches ninety-two percent of every carrier bill against enrollment. The remaining eight percent go to ebm's team for a quick review on the platform.
What reaches the employer is one invoice a month covering every benefit plan, one amount to pay, and every line on it already verified.
Steady growth every month is the proof: the service works, and it keeps winning work.
THE PLATFORM
One platform. Five modules. Every benefit dollar covered.
A one percent mismatch rate sounds immaterial until you put it in dollars - here it was almost $870,000 in a single plan year. That's why reconciliation has to be a monthly control, not a year-end project.
Given the complexity of our benefits program, implementing a centralized billing and reconciliation process has taken time and close collaboration. We've made meaningful progress over the past few years, and the platform has helped simplify several administrative processes while continuing to evolve alongside our needs.
We were burning through our working capital at an alarming rate due to frequent benefit premium write-offs. Tabulera has been a game-changer for us, significantly reducing our write-offs by 97% and helping us regain financial stability.
